Return and Refund Policy - Lattexa Shop

Last updated: January 16, 2026

At Lattexa Coffe and More, we are committed to offering products of the highest quality. This policy establishes the terms and conditions applicable to returns and refunds of our products.

All our coffees are carefully reviewed and inspected before shipment to ensure they arrive in perfect condition. Our team verifies:

- The integrity of the package seal

• The roasting and expiration date
• Correct product labeling
• Appropriate packaging for transport

In accordance with the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007), perishable food products, such as coffee, are excluded from the right of withdrawal established in Article 103, paragraph d).

Therefore, no returns will be accepted for a change of mind once the order has been received in perfect condition.

A full refund of the amount paid will be issued in the following cases:

• The customer does not receive the package due to an error attributable to the courier company or Lattexa Coffe and More
• A different product from the one ordered was sent
• The order arrives incomplete (missing items)
• The product sent does not match the order specifications

• The packaging shows obvious damage that compromises the quality of the product
• The package seal is broken or damaged at the time of receipt
• The product shows visible signs of deterioration, contamination or alteration
• The coffee has exceeded its best-before date at the time of delivery
• The packaging shows leaks or spills

• Error in order preparation (wrong product, incorrect quantity)
• Damage caused by deficient packaging
• Any other error directly attributable to our company

No refund will be issued in the following situations:

• The customer does not want the product after receiving it in perfect condition
• Change of mind about the purchase
• Dissatisfaction with the organoleptic characteristics of the coffee (taste, aroma, intensity) when the product is in perfect condition and corresponds to what was ordered

• The package cannot be delivered due to the absence of the recipient after multiple delivery attempts documented by the courier company
• Incorrect or incomplete delivery address provided by the customer
• The customer does not collect the package at the post office after the relevant notifications (phone calls, SMS, notices)
• Rejection of delivery by the recipient
• Impossibility of access to the delivery location for causes not attributable to the courier

• The packaging has been opened and the product consumed partially or totally
• Damage caused by improper storage after receipt
• Deterioration due to exposure to inadequate conditions of temperature, humidity or light

• Loss or damage of the package due to extraordinary and unforeseeable circumstances (natural disasters, riots, general strikes, etc.)
• Other causes of force majeure not attributable to either Lattexa Coffe and More or the courier company

Incidents must be reported within a maximum period of 48 hours from receipt of the order.

To process any claim, the customer must:

1. Contact our customer service:

- Email: lattexastc@gmail.com

- Contact form: https://shop.lattexa.com/en/contact

- Indicate in the subject: "ORDER INCIDENT [Order number]"

2. Provide the following information:

- Order number

- Date of package receipt

- Detailed description of the problem

- Mandatory photographs:

- Clear image of the shipping label (completely legible, showing tracking number)

- Images of the complete contents of the package as it was received

- Detailed images of the claimed defect or damage (packaging, seal, product)

- Images of the outer packaging if it shows damage

3. Keep the product and packaging:

- Do not discard the product or packaging until the incident is resolved

- Keep the product in the same condition in which it was received

Our team will analyze the claim and respond within a maximum period of 24-48 business hours (Monday to Friday, excluding national holidays).

Once the refund request is approved:

- The refund will be made using the same payment method used in the original purchase

• If not possible, an alternative method will be agreed upon with the customer

• Credit/debit card: 5-10 business days from approval
• PayPal: 3-5 business days from approval
• Bank transfer: 3-7 business days from approval

  Timeframes may vary depending on the banking institution.

• In case of error attributable to Lattexa Coffe and More or product defect: original shipping costs will be refunded
• In other cases covered by this policy: only the product amount will be refunded

As an alternative to refund, Lattexa Coffe and More may offer:

- Resending of the correct product at no additional cost

• A product with similar characteristics
• A discount coupon for future purchases

  The customer will have the option to choose between refund or replacement.

Lattexa Coffe and More is not responsible for:

- Delivery delays caused by the courier company (unless they exceed the established legal deadline)

• Damage occurring during transport that is not evident on the outer packaging
• Loss or theft of the package once delivered and signed for by the recipient or authorized person
• Incorrect or incomplete contact information provided by the customer

This policy is governed by:

- Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws

• Law 3/2014, of March 27, amending the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws
• Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR)

In case of disagreement between the customer and Lattexa Coffe and More, both parties commit to attempting to resolve the conflict amicably.

The consumer may turn to:

- Consumer Arbitration Boards of their Autonomous Community

• EU Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr

For any dispute arising from this return policy, the Courts and Tribunals of the consumer's domicile shall have jurisdiction.

Lattexa Coffe and More reserves the right to modify this policy at any time. Modifications will take effect from their publication on the website. Registered customers will be notified of any substantial changes.

For any questions about this policy:

- Email: lattexastc@gmail.com

• Contact form: https://shop.lattexa.com/en/contact

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This document is a translation of the original Return and Refund Policy in Spanish. In case of discrepancy or conflict of interpretation between this version and the Spanish version, the original Spanish text shall always prevail, which can be consulted at:

https://shop.lattexa.com/es/legal/refund-policy

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Lattexa Coffe and More S.L.

Tax ID: B70746292